Course length: 1 hr

Have you ever struggled with how to tell a parent that something may be wrong with their child, or felt anxious about handling a family complaint at pickup? In Guam’s diverse child care environment, these conversations are rarely easy—but they are essential for building trust, supporting children’s development, and meeting your professional responsibilities. 

This course equips child care professionals with practical strategies for preparing for and navigating challenging conversations with families. You’ll learn how to communicate concerns clearly and compassionately while maintaining professionalism, respect, and a focus on the child’s well-being.